TLDR

Cloudflare experienced a major service disruption on 18 November 2025, affecting platforms including X, ChatGPT, Claude, and Spotify. The infrastructure provider identified the root cause as an oversized configuration file that crashed traffic management systems. Services recovered within hours, but the incident highlighted critical dependencies across the internet.

What Happened When Cloudflare Went Down

The Cloudflare down incident began around 11:20 UTC. Major platforms stopped responding immediately. Users encountered error messages across dozens of websites simultaneously.

The company observed unusual traffic spikes around 5:20 AM ET. A bug in the bot protection service triggered cascading failures during routine updates. Traffic routing collapsed across multiple regions.

The company deployed fixes around 9:57 AM ET, though some dashboard access issues persisted. Recovery took approximately four hours from initial detection.